In order to better serve you, our clients, CoolCoyotes will be implementing a scheduling plan for the completion of tickets as a trial run. We will be replying to tickets as recieved to provid each client with a specific day that their ticket will be completed.

For example, if a client submits a ticket on Tuesday, they will recieve a reply letting them know that their ticket will be completed that Friday*. We feel that this will help our team serve our clients better by setting clear, defined expectations for client and staff member alike and will greatly reduce the risk of miscommunication. Vote in the poll below to provide feedback!

* Dates given above are only examples.

Love CoolCoyotes? Well, we love you too, so we've applied for a small business grant from Intuit to help us hire local people, fund better resources, and find new ways for CoolCoyotes to keep providing howling good websites and service! Click the image below to cast your vote for CoolCoyotes to win the grant, OR send a text message saying 'CoolCoyotes' to 244326 to cast your vote! Thank you!

Our support system will be undergoing maintenance and updates through 4/7/11 and users may experience outages. If you have issues submitting a ticket, please email your ticket request to sam@coolcoyotes.com or call 800 920 8090 x 0.

Thank you, and have a great day!

-The Coyote Team

CoolCoyotes' standard Service Level Agreement (SLA) is to complete all tickets within 7-10 business days. We have re-organized and redefined our priority selections to better serve our clients and meet expectations. See below for new definitions:

These changes will take effect on 2/21/2011. Please let us know if you have any questions by contacting us at either info@coolcoyotes.com or 800.920.8090

Thank you for your understanding.

-The Coyote Team